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Shipping policy
SHIPPING POLICY
Last Updated: July 20, 2026
Thank you for shopping with Jophiel Co. & The Modern Rancher.
We carefully prepare each order with attention to quality and detail. Some of our products are ready to ship, while others may require additional time for embroidery, engraving, personalization, customization, or made-to-order preparation.
Please review our Shipping Policy before placing your order.
1. ORDER PROCESSING
Orders are processed and prepared before shipment.
Processing time is separate from shipping or carrier transit time.
Processing times may vary depending on:
• Product availability
• Order volume
• Embroidery or personalization
• Laser engraving
• Custom hat work
• Made-to-order products
• Custom design requirements
• Holidays or peak shopping periods
If a product requires a specific production or processing period, additional information may be provided on the applicable product page or during the ordering process.
Once an order has entered processing, customization, embroidery, engraving, production, fulfillment, or shipment, changes or cancellations may not be possible.
2. CUSTOM & PERSONALIZED ORDERS
Personalized and custom-made products require additional preparation because they are created specifically according to the customization selected or submitted by the customer.
These products may include:
• Custom hats
• Personalized hats
• Embroidered apparel
• Personalized DTF apparel or products
• Laser-engraved jewelry or accessories
• Products with names, initials, dates, wording, or custom designs
• Other made-to-order merchandise
Production time for customized products is separate from carrier transit time.
Customers are responsible for carefully reviewing all customization details before placing an order.
Once customization or production has begun, changes or cancellations may not be possible.
3. SHIPPING RATES
Shipping charges, when applicable, are calculated or displayed during checkout based on available shipping options and may depend on factors such as destination, package characteristics, carrier rates, and selected shipping service.
Any available free-shipping promotion or threshold will be subject to the terms displayed at the time of purchase.
Shipping charges paid on the original order are generally non-refundable for voluntary returns, including returns based on size, fit, preference, or change of mind, except where required by applicable law.
Please review our Return & Refund Policy for additional information.
4. ESTIMATED DELIVERY TIMES
Any delivery dates or transit times displayed at checkout, in tracking information, or elsewhere on our website are estimates unless expressly stated otherwise.
Estimated delivery time begins after an order has completed processing and has been transferred to the shipping carrier.
Carrier transit times do not include our processing or customization time.
Delivery may be affected by circumstances outside our reasonable control, including:
• Carrier delays
• Weather conditions
• Holidays
• High shipping volumes
• Transportation disruptions
• Customs or governmental processing
• Natural disasters or emergencies
• Incorrect or incomplete delivery information
We cannot guarantee carrier delivery dates unless a specific guaranteed service is expressly offered and identified as such.
5. SHIPPING CONFIRMATION & TRACKING
When tracking is available, customers will generally receive shipping confirmation and tracking information after an order has been prepared for shipment.
Please allow time for tracking information to become active after a shipping label is created.
The creation of a shipping label does not always mean that the carrier has already scanned or physically received the package.
Customers are encouraged to monitor tracking information for delivery updates.
6. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP or postal code
• Country, when applicable
If you discover an address error after placing your order, please contact us immediately at:
We will make reasonable efforts to assist; however, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
7. INCORRECT OR INCOMPLETE ADDRESSES
Jophiel Co. & The Modern Rancher are not responsible for delivery problems caused solely by incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other customer-provided delivery issue, we will contact you when reasonably possible.
If reshipment is requested and available, the customer may be responsible for reasonable additional shipping charges before the order is resent.
Customized or personalized products returned to us because of an incorrect customer-provided address remain subject to our Final Sale and customization policies.
8. RETURNED-TO-SENDER PACKAGES
Packages may be returned to us by a carrier for reasons including:
• Incorrect or incomplete address
• Undeliverable address
• Unclaimed package
• Failed delivery attempts
• Refusal of delivery
• Other carrier-designated delivery issues
If a package is returned to us, please contact customerservice@jophielco.com.
We will review the circumstances and provide available options.
Additional shipping charges may apply when reshipment is required due to an incorrect address or another issue attributable to information or actions within the customer’s control.
If the return results from an error on our part, we will work with you to provide an appropriate resolution without charging you for shipping necessary to correct our error.
9. LOST PACKAGES
If tracking information indicates that a package has not been delivered and appears to be lost in transit, please contact us at:
We may ask you to confirm your shipping information and provide relevant order details.
We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution based on the circumstances, available carrier procedures, shipping protection or insurance when applicable, and applicable law.
Please do not assume that a delayed package is lost solely because tracking has not recently updated. Carrier scans may occasionally be delayed.
10. PACKAGES MARKED “DELIVERED”
If tracking shows that your package was delivered but you cannot locate it, we recommend that you:
• Verify the shipping address on your order.
• Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, reception areas, or other secure locations.
• Check with household members, neighbors, building management, or anyone who may have accepted the package.
• Contact the shipping carrier for additional delivery information.
Please also contact us at customerservice@jophielco.com so we can review the available order and tracking information.
A carrier’s “Delivered” status does not automatically determine responsibility in every circumstance. We will review reported delivery issues reasonably and in accordance with applicable carrier procedures and applicable law.
11. STOLEN PACKAGES
If you believe a package was stolen after delivery, please contact the carrier and notify us as soon as reasonably possible.
Depending on the circumstances, the carrier or other applicable service may require additional documentation or a claim.
We will reasonably assist with available shipment information when appropriate.
Replacement or reimbursement is not automatically guaranteed for theft occurring after confirmed delivery, except where required by applicable law or where responsibility is otherwise established.
12. DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact us promptly at:
Please include:
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the shipping package
• Photographs of any visible damage to the packaging
Please retain the original packaging while the issue is being reviewed, as it may be required for a carrier claim.
Once the issue has been reviewed and verified, we will work with you to provide an appropriate resolution in accordance with our policies and applicable law.
Please do not return a damaged product without first receiving instructions from us.
13. INCORRECT ITEMS
We carefully review orders before shipment. However, if you receive an incorrect item due to an error on our part, please contact us promptly at:
Please provide your order number and clear photographs of the item received.
Once the issue is reviewed and verified, we will provide an appropriate resolution and cover any return shipping required to correct a confirmed fulfillment error on our part.
14. MULTIPLE SHIPMENTS
Orders containing multiple products may occasionally be shipped separately due to product availability, customization requirements, production schedules, fulfillment locations, or package size.
If your order is shipped in multiple packages, you may receive separate tracking information when available.
Receiving one package does not necessarily mean that the remainder of your order has been omitted.
15. PRE-ORDERS & MADE-TO-ORDER PRODUCTS
Certain products may be offered as pre-orders or made-to-order items.
Estimated production or availability information, when applicable, will be provided with the product listing or ordering information.
Pre-order and made-to-order dates are estimates and may be affected by production, supply, customization, or circumstances outside our reasonable control.
If a material delay affects an order, we will provide information or options when reasonably required.
16. INTERNATIONAL SHIPPING
International shipping availability, destinations, rates, and carrier options may vary and will be displayed at checkout when available.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or applicable authorities unless expressly stated otherwise at checkout.
These charges are generally not included in the product price or standard shipping charge unless specifically indicated.
International delivery may be delayed by customs processing or local carrier procedures.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
If an international shipment is refused or returned because of unpaid duties, taxes, customs charges, an incorrect address, or another issue attributable to the customer, additional costs may apply to the extent permitted by applicable law.
17. SHIPPING RESTRICTIONS
We reserve the right to limit shipping to certain locations when required by carrier availability, legal restrictions, product restrictions, fraud-prevention concerns, or operational limitations.
If we are unable to fulfill an order because we cannot ship to the provided destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected order.
18. DELIVERY DELAYS
Once a package is in transit, delays may occur that are outside our reasonable control.
We will make reasonable efforts to assist customers with available tracking information and carrier inquiries when appropriate.
However, estimated delivery dates are not guarantees unless expressly stated as guaranteed.
If a delay becomes significant, any resolution will be handled in accordance with applicable law, carrier procedures, and the circumstances of the order.
19. RETURN SHIPPING
Return shipping is governed by our Return & Refund Policy.
For eligible voluntary returns, including returns due to size, fit, color, style preference, or change of mind, customers are responsible for return shipping costs.
For convenience, Jophiel Co. & The Modern Rancher may provide a prepaid return shipping label. When provided for a voluntary return, the disclosed cost of the label may be deducted from the store credit issued after the return is received, inspected, and approved.
If an item is incorrect, damaged, or has a verified defect due to an error on our part, we will cover the appropriate return shipping required for the approved resolution.
Personalized and custom-made items are generally Final Sale as described in our Return & Refund Policy.
20. ORDER CHANGES & CANCELLATIONS
Please review your order carefully before submitting it.
If you need to request a change or cancellation, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed once processing, customization, embroidery, engraving, production, fulfillment, or shipment has begun.
Personalized and custom-made orders generally cannot be canceled or modified once production has started.
21. CUSTOMER RESPONSIBILITY
Customers are responsible for:
• Providing accurate shipping and contact information
• Reviewing customization details before ordering
• Monitoring tracking information
• Providing a reasonably secure delivery location
• Promptly reporting significant delivery issues
• Following carrier instructions when applicable
Nothing in this section limits any consumer rights or remedies that cannot legally be waived.
22. POLICY CONSISTENCY
This Shipping Policy should be read together with our:
• Return & Refund Policy
• Terms of Service
• Privacy Policy
If a specific product listing contains additional shipping or production terms, those terms may also apply to that product, subject to applicable law.
23. CONTACT US
For questions regarding shipping, tracking, delivery, or an order, please contact:
Jophiel Co. & The Modern Rancher
Email: customerservice@jophielco.com
We appreciate your patience and understanding as we carefully prepare and ship your order.
Our goal is to provide a thoughtful and reliable experience from the moment your order is placed until it arrives.
Nothing in this Shipping Policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived under applicable law.