Refund policy

RETURN & REFUND POLICY

Last Updated: July 20, 2026

At Jophiel Co. & The Modern Rancher, each item is thoughtfully selected, created, or customized with attention to quality and detail. We want you to feel confident in your purchase and kindly ask that you review the following policy before placing your order.

1. 20-DAY RETURN POLICY

Eligible items may be returned within 20 days of delivery.

To be eligible for a return, the item must be:

• Unworn, unused, and unwashed
• In its original condition
• Free from stains, odors, makeup, pet hair, or signs of wear
• Returned with all original tags and packaging, when applicable
• Accompanied by proof of purchase

Returns that do not meet these conditions may be declined.

Please contact us at customerservice@jophielco.com before returning any item. Returns sent without prior authorization may not be accepted.

2. STORE CREDIT

Approved eligible returns are issued as STORE CREDIT only.

We do not provide cash refunds or refunds to the original payment method for change-of-mind, sizing, fit, color preference, or other eligible voluntary returns.

Store credit will be issued after the returned item has been received and inspected.

Any applicable return shipping charges deducted from the return will be reflected in the final amount of store credit issued.

This policy does not limit any rights or remedies that may be required under applicable law.

3. RETURN SHIPPING

Customers are responsible for return shipping costs for eligible returns, including returns due to:

• Incorrect size selection
• Fit
• Color or style preference
• Change of mind
• Personal preference

For your convenience, Jophiel Co. & The Modern Rancher may provide a prepaid return shipping label. When a prepaid label is provided, the cost of the return label may be deducted from the store credit issued for the approved return. Any applicable return shipping charge will be disclosed as part of the return process.

Original shipping charges are non-refundable, except where required by applicable law or when the return results from an error on our part.

We recommend using a trackable shipping method for any customer-arranged return. Jophiel Co. & The Modern Rancher are not responsible for return packages lost or damaged in transit when the customer arranges their own return shipping.

4. PERSONALIZED & CUSTOM-MADE ITEMS — FINAL SALE

Because personalized and custom-made products are created specifically for you, the following items are FINAL SALE and are not eligible for return, exchange, or store credit for change of mind, sizing preference, or personal preference:

• Personalized or custom hats
• Embroidered items customized specifically for the customer
• Personalized DTF designs or apparel
• Custom laser-engraved jewelry or accessories
• Items featuring custom names, initials, dates, wording, designs, colors, or other customer-requested personalization
• Other made-to-order or specially customized products

Please carefully review all names, spelling, initials, dates, sizes, colors, designs, and customization details before submitting your order.

Once customization or production has begun, changes or cancellations may not be possible.

This Final Sale policy does not apply when an item arrives with a verified defect, damage, or an error attributable to Jophiel Co. & The Modern Rancher, subject to applicable law.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully inspect our products and orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered due to an error on our part, please contact us promptly at:

customerservice@jophielco.com

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item, packaging, and any relevant damage or error

Once the issue has been reviewed and verified, we will work with you to provide an appropriate resolution.

When the issue is confirmed to be the result of our error or a verified product defect, Jophiel Co. & The Modern Rancher will cover any required return shipping associated with the approved resolution.

Please do not return a damaged, defective, or incorrect item before receiving return instructions from us.

6. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Personalized or customized products
• Made-to-order items
• Final Sale items
• Gift cards
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items without original tags or packaging when required
• Items showing stains, odors, makeup, pet hair, or other signs of use
• Items returned outside the 20-day return period

Exceptions may apply when required by applicable law or when an item has a verified defect or was incorrectly fulfilled by us.

7. EXCHANGES

We do not guarantee direct exchanges because product availability may change.

If you need a different size, color, or eligible item, you may request a return in accordance with this policy. Once approved and processed, store credit may be issued and used toward a new purchase.

Personalized, customized, and Final Sale items are not eligible for exchange except in cases involving a verified defect or an error on our part, subject to applicable law.

8. ORDER CANCELLATIONS & CHANGES

Please review your order carefully before submitting it.

If you need to request a cancellation or modification, contact us as soon as possible at customerservice@jophielco.com.

We will make reasonable efforts to accommodate your request; however, cancellations or changes cannot be guaranteed once an order has entered processing, customization, embroidery, engraving, production, fulfillment, or shipment.

Personalized and custom orders generally cannot be canceled or modified once production has begun.

9. RETURN PROCESS

To request an eligible return:

  1. Contact customerservice@jophielco.com within 20 days of delivery.

  2. Include your order number and reason for the return.

  3. Wait for return approval and instructions before sending the item.

  4. Package the approved item securely in accordance with the return instructions provided.

  5. Once the return is received, it will be inspected.

  6. If approved, the applicable store credit will be issued, less any disclosed return shipping charges when applicable.

Please do not send returns without authorization.

10. PROCESSING OF STORE CREDIT

Please allow a reasonable processing period after your return has been delivered to us for inspection and processing.

You will be notified once your return has been reviewed and whether it has been approved.

If approved, store credit will be issued according to the terms of this policy.

11. SHIPPING CHARGES

Original shipping and delivery charges are non-refundable for voluntary returns, including returns based on size, fit, preference, or change of mind.

If an order qualifies for free shipping at the time of purchase, any applicable return shipping charges may still apply as disclosed during the return process.

Nothing in this section limits remedies required by applicable law or resolutions provided when an order is incorrect, damaged, or defective due to an error on our part.

12. CONTACT US

For questions regarding returns, store credit, damaged items, or your order, please contact:

Jophiel Co. & The Modern Rancher
Email: customerservice@jophielco.com

We appreciate your understanding and support of our small business. Our policies allow us to continue offering thoughtfully selected and customized pieces while providing a fair and consistent experience for every customer.

This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to waive or limit any rights that cannot legally be waived.